Privacy Statement
This privacy statement applies to www.whalycanada.com and www.c-sideretreat.com both owned and operated by C-Side Retreat Nova Scotia Inc.
This privacy statement describes how we collect and use the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time without notice, so visit this page regularly to keep abreast of the updates.
We will not materially change this privacy statement and our practices to make them less protective of customer information collected in the past without the consent of affected customers.
The type of personal information we collect includes:
- Your first name, last name, email address, telephone number and home address;
- If you decide for a rental, you may (if you choose to pay by card) give to us your credit card details (type of card, credit card number, name on card, expiration date and security code);
- Guest stay and rental information, including rental dates, special requests made and your service preferences;
When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you are using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.
You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
Why do we collect and use your personal information?
Generally we limit collection of personal information.
Still, to conduct business and to provide you with our services, we use personal information as following:
Ø We use your personal information to complete and administer your online or personal reservation and to send you a confirmation email or a pre-arrival email and provide you with information about the area and our accommodation.
Ø Customer service: we use your personal information to provide customer service.
Ø Guest reviews: we may use your contact information to invite you by email to write a guest review after your rental /stay. If you do provide a review, it might be shared with other travelers to help them decide on our services.
Ø Other communications: there may be other times when we get in touch by email, by post, by telephone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
Ø We may need to respond to and handle requests you have made.
Ø We may use your personal information to comply with regulatory and legal obligations.
Ø Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Ø Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
Why and how do we share your personal information with third parties?
We may share your personal information with third parties in a very limited way as set out below.
Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Retention of Personal Information
We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.
Do we use Cookies? What is a cookie?
Yes, we use Cookies – which are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.
How do we use cookies?
We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:
Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly. They – for instance – technically enable this website to show up on different devices properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
Analytical cookies: We use these cookies to gain insight into how you use the website, to find out what works and what does not, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages our visitors have viewed, which referring/exit pages they have entered and left from, which platform typethey have used, date and time stamp information and details such as the number of times our visitors click on a given page, mouse movements and scrolling activity and the text they type while using our website. These analytical cookies may collect personal information.
How long do our cookies stay active? Can I use this website without cookies?
Yes, you can use this website without accepting cookies. Therefore we will always ask you when you enter our website, if you accept cookies. If you do not allow cookies on our website, some functionalities will be missed or reduced.
The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.
Do we use third-party cookies?
We use google analytics to optimize this website and to make sure, it can be found easily in the web. Statistical data also helps us to optimize our website adressing potential customers. While we use only analytical features promising the protection of personal data and respecting privacy, we still cannot take any responsibility for policies and promises of other companies.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in their browser to locate the settings they need.
What security procedures do we have in place to safeguard your personal information?
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
How can you control the personal information you have given to us?
We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
If you have any concern about privacy at this website as well as our company and services generally, please contact us with a thorough description and we will try to resolve it. Of course you always have the right to obtain information about which of your personal data we store and how it is being processed. You have the right as well to object to the use of this data and request any correction, revoke the data or have it blocked, transferred or deleted. If you feel that the use of your information is in breach of data protection regulations or that your right to data protection has been violated in any other way, you may contact the data protection authorities.
Contact Us
C-Side Retreat Nova Scotia Inc. controls the processing of personal information collected from the website and via the cookies. C-Side Retreat Nova Scotia Inc. at 17 Prince Street, Suite 201, P.O. Box 664, Dartmouth, Nova Scotia, Canada B2Y 3Y9. If you have any suggestions, requests or comments about privacy, personal information and connected topics, send an email to web@c-sideretreat.com